It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.
This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.
This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.
034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.
The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.
For more information visit the Ofcom website.
Below we provide an update on a number of our current policy-related workstreams, from the announcement of the NHS 10 Year Plan, to a number of additional issues - including planning reforms, the EHRC consultation on gender, Select and APPG inquiries into Healthy Ageing, and Access to Nature.
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The Sport and Recreation Alliance welcomes Government’s commitment to investing in community sport, recreation and physical activity, and its recognition of the social and economic value it provides.
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The National Sector Partners Group has issued a joint statement following the announcement of the Government’s Comprehensive Spending Review today.
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Joining the Sport and Recreation Alliance is pretty simple, but worthwhile!
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