5 Aug 2014

Business number changes: Does your organisation comply?

Business number changes: Does your organisation comply?  news article image

It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.

This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.

This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.

034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.

The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.

For more information visit the Ofcom website.

Latest News

31 Jul 2025

A United Voice for Sport and Recreation: Alliance launches new five-year strategy

The Sport and Recreation Alliance has today published its new five-year strategy, titled ‘A United Voice for Sport and Recreation’.

Read more Arrow Right
30 Jul 2025

Government announces support for women’s sport – but where will they play?

The Government recently announced new plans that aim to more than double the share of primetime slots dedicated to women’s and girls’ sports teams at Government-funded facilities across England, following the success of the Lionesses in Switzerland.

Read more Arrow Right
18 Jul 2025

Alliance showcases recent achievements with launch of Impact Report 2024/25

The Sport and Recreation Alliance has today released its 2024/25 Impact Report, highlighting some of the organisation’s key achievements from the last 12 months.

Read more Arrow Right

Become a member

Joining the Sport and Recreation Alliance is pretty simple, but worthwhile!

Register now

Our Partners

Admincontrol logoAir IT logoGateley Legal logoSport:80 logoZellar logo93FT logo