It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.
This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.
This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.
034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.
The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.
For more information visit the Ofcom website.
The Sport and Recreation Alliance were delighted to facilitate a Parliamentary launch for a new research report ‘The Social Value of Group Exercise’, commissioned by EMD UK, the national governing body for group exercise.
Read more
The National Sector Partners Group* (NSPG) has issued the following statement in response to the Chancellor’s Spring Statement.
Read more
On 25 March, CEO of the Sport and Recreation Alliance Lisa Wainwright MBE gave evidence to the Department for Culture, Media and Sport Select Committee’s Game On Inquiry in Parliament.
Read more
Joining the Sport and Recreation Alliance is pretty simple, but worthwhile!
Register now
