It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.
This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.
This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.
034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.
The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.
For more information visit the Ofcom website.
The National Sector Partners Group (NSPG) has written to the Prime Minister ahead of next week’s Spending Review to urge the Government to back the sector through a sustained plan for investment and a clear strategy for increasing participation in sport and physical activity.
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Yesterday, the Sport and Recreation Alliance hosted a session of the All Party Parliamentary Group for Sport and Physical Activity, which took the format of a roundtable discussion on the economic value of sport and physical activity.
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This week (12 -18 May) is Mental Health Awareness Week, spotlighting the theme of 'Community'. This focus underscores the profound impact that belonging and collective engagement have on our mental wellbeing.
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Joining the Sport and Recreation Alliance is pretty simple, but worthwhile!
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