It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.
This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.
This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.
034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.
The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.
For more information visit the Ofcom website.
The Sport and Recreation Alliance and the physical activity sector have published an open letter to the Government on the impact of Pathways to Work on disabled people and activity levels across the UK.
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Here, we seek to update you on some of the key workstreams we’re focused on, as well as provide an overview of the ways in which you, our members, can foster more inclusive, equitable, and diverse environments for your organisations, including advertising some of the training options we provide (at discount!) and job postings too.
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Here is an end-of-week wrap on some key workstreams we’re undertaking for you, our members, that we want to bring to your attention. It covers a number of important pieces of information for consideration or action.
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