It is now a legal requirement that businesses provide a standard rate number (ie 01, 02 or 03) for their customer service lines.
This law has been passed to ensure that no customer is forced to pay an additional charge – frequently incurred with 0845 and similar numbers.
This applies to any phone line that is in place for existing customers or members to make a query or complaint. The law does not apply to value-added services, such as technical support or sales lines.
034 and 037 numbers are non-geographic numbers that have been assigned by Ofcom for public services, non-profit organisations, and charities to replace existing 084 and 087 numbers.
The main benefits of using a 0345 number is the cost to your caller is usually the same amount as it would be when calling a landline 01 or 02 number.
For more information visit the Ofcom website.
As we mark National Inclusion Week, we spotlight our member Women in Sport, a charity that for over 40 years has been dedicated to understanding and breaking down the barriers that hold girls and women back from the opportunities and lifelong benefits of sport and activity.
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Nominations for the Alliance’s annual Spirit of Sport and Recreation Award are open ahead of the organisation’s 90th anniversary celebration event, which has been confirmed for St James’s Palace in November.
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Sport and activity should be for everyone, everywhere. This National Inclusion Week, we celebrate progress while calling for change to break down the barriers disabled people continue to face.
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Joining the Sport and Recreation Alliance is pretty simple, but worthwhile!
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