Back Back to all job listings Lawn Tennis Association Events and Operations

Volunteer at the HSBC Championships at the Queen's Club, London in 2025

Location Location London
Location Salary
Location Organisation Lawn Tennis Association
Location Contract Temporary
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Closing date: 23rd February 2025

About Us

Event Volunteer Opportunities

Opportunities to support the 2025 grass court season are now open. Find out more information and how to apply below.

Our event volunteers are the face of each of our tournaments, playing a crucial role in making each event an unforgettable experience for all our players and fans.

Your impact matters: When you volunteer, you’re not just a part of the event – you’re the reason it shines. Your contribution ensures someone’s day is unforgettable, and you’ll be a key part in creating those memorable memories.

Join a community of impact: Forge lasting friendships and be part of an incredible team that makes our events so special.

Exciting opportunities await: As an event volunteer, you’ll be at the forefront of tournament delivery. From being the welcoming face at the venue gates to ensuring smooth spectator experiences, every moment will be rewarding and exhilarating.

Why volunteer at an LTA event?

  • Experience working at tennis events – Add valuable experience to your CV
  • Training – Upskill through role specific training
  • Uniform – Take home your tournament branded uniform
  • Network – Have fun and connect with like-minded people
  • Meals – Enjoy lunch and the refreshments provided on site each day

Our culture 
The LTA, through its vision ‘Tennis Opened Up’, is committed to creating a diverse environment where all colleagues feel included and a strong sense of belonging. We are proud to actively invite applications from all candidates who meet the essential criteria and can work in the UK. We commit that everyone will receive equal consideration for employment irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status. 

We particularly welcome applications from: 

  • People from ethnically diverse communities
  • Deaf and disabled people
  • Members of the LGBTQ+ community
  • People with lived experience of the UK's many and varied communities 

To truly deliver our vision of 'Tennis Opened Up', we believe it is critical that the LTA plays our part in contributing to a healthier and more sustainable society. We want to grow tennis in Britain, but do so in a responsible way, protecting and supporting the environment and working with everyone in the sport to tackle our climate impacts. We are committed to ensuring a lasting future for tennis in Britain, and our Environmental Sustainability Plan sets out how we will do this. 

Find out more here: www.lta.org.uk/sustainability

About The Role

About the role

The LTA’s vision is “Tennis Opened Up” and its mission is to make tennis Relevant, Accessible, Welcoming and Enjoyable. The Major Events Team are responsible for delivering the LTA’s programme of events driving visibility and enjoyment to new and existing audiences.  

As a Spectator Services Volunteer you will be the face of your selected Tournament to all ticketed spectators. You will be at the forefront of Tournament day delivery, ensuring that spectators have the best possible experience. Spectator Services Volunteers will welcome spectators to the venue, check and scan tickets at the venue gates and provide information and direction that will ensure that spectators make the most of their day. 

Reporting to the Volunteer Manager, Spectator Services Volunteers are cross trained to rotate through a number of tasks and positions including the provision of spectator event information, directional and queuing support, ushering, ticket validation and providing assistance to spectators with accessibility requirements.  

Key responsibilities

  • Provide spectators with friendly and proactive customer service throughout their day.
  • Assist spectators by providing directional support and information about facilities and services within the Tournament venue.
  • Validate spectator tickets allowing entry into the Tournament venue, escalating any issues for efficient resolution.
  • Provide queue management support, ensuring spectators are well informed and moving efficiently through queues.
  • Work alongside paid Stewards or Marshalls to control access to seating areas, assisting spectators in finding their seats at appropriate breaks in play.  
  • Positively engage with spectators throughout their day to create a positive atmosphere on all match courts and areas around the venue.
  • Offer assistance to spectators with accessible needs, providing information about accessible facilities within the Tournament venue.
  • Support spectator experience and activation initiatives.
  • Support the smooth egress of spectators at the end of matches and conclusion of play.  
  • Assist with keeping spectator areas neat and presentable. This may include assisting with the collection of litter within seating areas.  

Further Information

How to apply

Applications for the 2025 Grass Court Season are now open.

We are recruiting Spectator Services Volunteers for the following Tournaments:

 

Apply for role

Closing date: 23rd February 2025

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