Careers

About Us

Table Tennis England are the governing body of table tennis in England, responsible for representing, co-ordinating, administering, marketing and developing the sport in close co-operation with related bodies such as British Para Table Tennis (BPTT).

ROLE PURPOSE

Working as part of the Operations team, this role is vital in providing administrative support across the services we provide to our staff and membership base, including in Customer Service, People and Governance. The Support Services Administrator plays a vital role in delivering high-quality customer service and operational support across the organisation. This role acts as a central point of contact for internal and external queries, ensuring smooth service delivery while supporting key functions including customer service and human resources in general administration tasks. The ideal candidate is highly organised, proactive, and committed to operational excellence and customer satisfaction.

THE OPPORTUNITY

This is an exciting opportunity with excellent variety and the chance to work collaboratively across multiple areas, including Customer Service and People, contributing to key organisational processes such as membership management, recruitment administration, and internal systems support. We're looking for someone who thrives in a fastpaced environment, enjoys problem-solving, and takes pride in delivering accurate, highquality work. If you're a strong communicator with a keen eye for detail and a proactive approach, this role provides a great opportunity to develop your skills within a supportive and purpose-driven organisation.

About The Role

Key Responsibilities

• Provide support and guidance for all customers and members with enquiries over the phone or via email.
• Coordinate the response to enquiries received via the helpdesk (Zendesk) ensuring a timely response or escalation to the relevant department
• Support the People function in general administrative tasks such as organising and maintaining personnel records, assisting in the recruitment process and preparing documents
• Maintain the accuracy and quality of information held on the databases that relate to Membership and HR
• Liaise and provide appropriate support and advice to all other departments within the organisation.
• Support the Operations department in all aspects of their work.
• Provide support and guidance for Table Tennis England members with registration or annual renewal of memberships.
• Support the Membership & Systems Manager and People Manager where required.
• Attend training as required for ongoing development and to support the organisation
• Other duties as may reasonably be required from time to time commensurate with the business of Table Tennis England

KNOWLEDGE & EXPERIENCE E / D

• A minimum of 2 years' experience in an administrative or support services role (e.g. Customer Service, HR, Finance, or Operations)
• Experience of delivering high-quality customer service via telephone, email, or digital platforms
• Experience of handling high volumes of enquiries, helpdesk queries, or data processing
• Proven ability to prioritise a demanding workload and work effectively to deadlines
• Experience maintaining and updating databases with a high level of accuracy
• Experience of using customer service platforms (e.g. Zendesk or similar helpdesk systems)
• Experience of processing payments and maintaining accurate financial records
• Experience of supporting HR or People-related administrative processes
• Experience or understanding of working in a membership organisation or similar environment

SKILLS & ABILITIES E / D

• Ability to use initiative and demonstrate effective problem-solving skills
• Excellent interpersonal skills, with a professional and approachable telephone manner
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Ability to work both independently and collaboratively across teams
• High level of attention to detail and accuracy when working across multiple systems
• Confident in coordinating and responding to enquiries, including escalation where appropriate Understanding of CRM systems and data entry processes

QUALIFICATIONS E / D

• Level 2 or 3 Business Administration qualification, CIPD, or equivalent (or working towards)

Further Information

How to apply 

If you feel inspired by this opportunity and excited to join the Table Tennis England team, please submit the following, including what you can bring to the role and why you would like to be part of the team.

• CV (no more than two pages)
• Cover Letter Please send your CV and Cover Letter to hr@tabletennisengland.co.uk

The closing date for applications is 5pm on Tuesday 16 June 2026 Interviews will be held on Tuesday 23 June 2026

For an informal discussion about the role, please contact sandra.pelizzoni@tabletennisengland.co.uk

Should you require assistance with the application process, please contact HR and we will make every effort to meet your specific requirements. We operate under the Disability Confident Scheme.

Apply for role

Closing date: 16th June 2026