Careers

About Us

For over 55 years, Riding for the Disabled Association (RDA) has support over 25,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. This is all made possible by over 13,700 volunteers, 1,700 qualified coaches, 2,800 equines, and more than 450 RDA centres. With activities such as riding, carriage driving and vaulting, we provide therapy, fitness, skills development and fun, allowing us to deliver a measurable impact in life enhancing areas such as physical ability, mental health, communication and relationship building. We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity.

About The Role

About the role:

To provide proactive and high-quality administrative support within the Membership Services Team. The role focuses on delivering excellent customer service, building strong relationships, and offering clear guidance to RDA’s Member Groups, RDA Approved Centres, volunteers, participants, and the general public.

Specific Responsibilities

Member network and external communication with RDA National Office:

• Act as the first point of contact for incoming calls to the RDA National Office, dealing with enquiries professionally and escalating when required.
• Manage shared email inboxes, responding promptly to queries and working with relevant teams to ensure follow-up.
• Monitor enquiries to identify trends and share insights to improve service and communications.

Provision of support to the Membership Services Manager for Membership matters. This will include, but is not limited to:

• Provision of guidance and support via calls and email to groups on operational matters including governance and health and safety (including first aid and risk assessments), directing to appropriate resources and self-service options. Highlight gaps and issues to the wider team.
• Administrative project support for ongoing initiatives and live projects.
• Maintenance and updating of the Salesforce Customer Relationship Management (CRM) system to ensure data integrity, accuracy, and confidentiality.
• Updating content on our internal network site (MyRDA) to ensure it is accurate and up to date, ensuring groups are signposted to relevant resources.
• Provision of administrative support to the team and wider Operations function, including coordination of training events, courses, and webinars—ensuring delegates are well-informed and receive the necessary resources.
• Supporting annual business-as-usual activities such as mail-outs and assisting member groups with membership fee and insurance processes, as well as the RDA annual returns process.
• Assisting with administrative processes related to the wider team’s operations, including onboarding of new groups and RDA Approved Centres, group closures or incorporations, royal visits, and national RDA events.
• Manage the RDA Group Orders system, including processing and dispatching orders, stock replenishment, liaising with suppliers, and maintaining website listings.
• Support the handling of complaints and concerns in line with the RDA Complaints Policy & Procedure, escalating to relevant team members where appropriate.

Be proactive in communicating with RDA Groups and the wider network by:

• Listening and responding to concerns of groups
• Promoting and celebrating group achievements and milestones
• Clarifying the support provided by RDA National Office to groups
• Visiting groups to observe good practice, and sharing this across the network

General

• To undertake such other duties as the line manager shall from time to time determine
• To be flexible in working from other offices in the UK as required for the effective delivery of the role
• To demonstrate the values and cultural aspirations of RDA, and ensure due consideration is given to our charitable aims and objectives in all activities
• Attending and servicing the National Championships, providing support leading up to and during the event as required
• Participating in wider projects, events, activities and supporting groups, volunteers and participants.

Person Specification

Essential Criteria:

• Excellent written and verbal communication skills, with a professional and courteous telephone manner. Experience handling a wide range of enquiries from groups and members of the public, primarily via phone.
• Excellent customer service skills, with experience in handling queries from a wide range of people including members of the public
• Previous experience of working in a professional office setting
• Excellent attention to detail and organisational skills
• Good time management skills, with an ability to work on several tasks at one time and prioritise effectively
• High degree of computer literacy (MS Office 365)
• Able to work as part of a busy and dynamic team
• Proven experience of meeting deadlines and completing tasks to a high standard
• Ability to use own initiative
• Empathy with the aims and values of RDA

Desirable Criteria:

• Good working knowledge of MS SharePoint
• Experience of working with databases (Salesforce desirable)
• Experience in using WordPress for website editing
• Appreciation and knowledge of equality, diversity and inclusion
• Enjoys building professional relationships
• Experience of working in or for a volunteer-led organisation

 

Further Information

Job Title: Membership Services Administrator
Reports to: Membership Services Manager
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours: Full time – 37 hours a week
Contract Type: Interim
Salary: £23,555

Applications close on July 4th.

Applications can be sent to HR@rda.org.uk

Apply for role

Closing date: 4th July 2025