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Be Part of the New Dawn at Milton Keynes Dons: Football at the Heartbeat of Milton Keynes

At Milton Keynes Dons, we're entering an exciting new era - one where football beats at the heart of our vibrant Milton Keynes community. Our team is our greatest asset, and together, we're building a club that embodies excellence, teamwork, and a deep connection to the fans and city we serve. We're searching for passionate, driven individuals to join us on this journey. If you share our vision for delivering exceptional experiences, both on and off the pitch, and want to make a lasting impact, we want to hear from you. Explore our current opportunities and become part of the Milton Keynes Dons family. Together, we'll create unforgettable moments, inspire our community, and make history as we lead Milton Keynes into an exciting new future.

About The Role

Job purpose: To assist in the smooth running of all home league and cup games as part of the matchday box office and retail team. The role focuses on delivering excellent customer service through the sale of matchday tickets, programmes, merchandise, and supporting collections. This is an entry-level opportunity ideal for individuals seeking initial experience in customer service, sports operations, and retail environments.

 

Role Competencies:

Planning Timescales:

• Ability to manage tasks efficiently during matchdays to ensure timely ticket sales and collections.
• Ensure retail merchandise and programme stock is maintained at required levels throughout the day.
• Support the smooth running of crowd flow and queue management in the box office area.

Decision Making:

• Make quick, effective decisions when dealing with customer inquiries and resolving ticket or retail issues.
• Apply sound judgement in managing sales transactions and handling customer complaints.
• Escalate complex or unresolved matters to the Box Office & Retail Manager as required.

Impact & Influence:

• Act as a key representative of the Club, positively influencing supporter experience on matchdays.
• Ensure customer service interactions reflect the values and reputation of the Club.
• Support operational effectiveness by working collaboratively with colleagues across matchday functions.

Skill Level:

• High level of attention to detail, particularly in handling cash and point-of-sale (POS) transactions.
• Ability to multitask in a fast-paced environment.
• Confident operating ticketing systems and retail sales platforms.

Communication:

• Deliver clear, professional, and approachable communication with customers, colleagues, and other departments.
• Provide accurate information about tickets, retail products, and matchday services.
• Assist with explaining processes such as ticket collections or exchange policies.

Budget Management:

• No direct responsibility for budget planning.
• Required to accurately handle sales transactions, cash, and card payments.
• Monitor stock of merchandise and programmes to avoid shortages.

Lead & Develop:

• Work well within a team, providing support to less experienced colleagues where required.
• Share knowledge and best practices to improve customer service and matchday operations.
• Contribute to a positive and collaborative team culture.

Operating Parameters:

• Operate within the Club's policies, safeguarding standards, and customer service guidelines.
• Ensure confidentiality and professionalism in handling supporter information.
• Adhere to all health & safety procedures within the matchday working environment.

 

Essential Job Criteria:

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and professional attitude.
• Ability to work well under pressure, particularly on busy matchdays.
• Comfortable working in a fast-paced environment.
• Flexibility to work evenings, weekends, and bank holidays to accommodate matchdays and other events.
• Attention to detail and ability to handle cash transactions accurately.
• A proactive attitude and ability to work well within a team.

Desirable Job Criteria:

• Previous experience in a customer-facing role, ideally in a sports or event environment.
• Familiarity with ticketing systems or point of sale (POS) technology.
• Knowledge of MK Dons FC and its matchday activities.
• Interest or passion for football and sports.

Further Information

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality & Diversity - must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

 

Salary: £12.21 per hour

Contract: Casual

Hours per week: Variable

Apply for role

Closing date: 12th September 2025