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Events and Operations
Location
East Midlands
Salary
£27,092 - £27,865 per annum
Organisation
CIMSPA
Contract
Full Time
Closing date: 4th June 2025
CIMSPA is the professional development body for the UKs sport and physical activity sector and a registered charity, committed to supporting, developing and enabling professionals and organisations to succeed and, as a result, inspire our nation to become more active. Together we're developing a vibrant, UK-wide sport and physical activity sector, with the highest standards of service delivery. We are an ambitious organisation with a brilliant team who are very talented.
We've a lot of work to do but we remain focused on the things that make us great our people and our culture. We truly believe in giving all our team members a voice which is why we lead by listening. No matter what your experience, role or level, you will be involved in strategy updates, sessions and discussion groups. It really is important that you have a say.
The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) is recruiting for a Customer Engagement Co-ordinator.
Customer Engagement Co-ordinators manage one-to-one engagement and contact with our members, helping them to progress their career and maximise their professional potential. Our Customer Engagement Co-ordinators have a pivotal role in delivering CIMSPAs strategy through outbound calling activity to optimise customer lifetime value through increased reaccreditation/retention and engagement, helping sport and physical activity professionals to advance their career.
This highly accountable role is focused on the account management of customer relationships with the objective of proactively engaging customers to help them gain best value from their relationship with CIMSPA and to upgrade their professional status through personalised support and guidance. The role will also require the successful candidates to plan, organise and support the delivery of regular customer webinars (live and on-demand).
CIMSPAs three core values reflect how our employees perform their work and represent CIMSPA, they are:
Closing date: 4th June 2025
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